Troubleshooting
Common issues and how to resolve them.
Chat Not Responding
Symptom: Messages are sent but no response appears.
Solutions:
- Check your internet connection
- Refresh the page
- Clear browser cache and try again
- If the issue persists, the AI service may be temporarily overloaded — wait a few minutes
File Upload Fails
Symptom: Uploading a file shows an error.
Solutions:
- Check that your file size is within the limit
- Ensure you’re on a Pro plan or higher (file reading requires Pro+)
- Try a different file format (PDF, images, and text files are supported)
Cannot Access Teacher Portal
Symptom: The Teacher Portal link doesn’t appear in the sidebar.
Solutions:
- Verify you have a Teacher plan subscription
- Sign out and sign back in
- Contact support if the issue persists
Quiz Not Loading for Students
Symptom: Students see an error when trying to take a quiz.
Solutions:
- Ensure the quiz has been published
- Verify students are in an active class session
- Check that the quiz link/code is correct
Audio Upload Issues (Meeting Summarizer)
Symptom: Audio file fails to upload or process.
Solutions:
- Check file size limits (1GB for free, 5GB for Ultra)
- Ensure the file is in a supported audio format
- Try a shorter audio file first
Still Need Help?
Contact us through the app or visit intro.chateverywhere.app for support options.
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